Refund policy

Last Updated: October 1, 2025

At HIGH-END, each piece is crafted with intention and care. Due to the exclusive nature of our collections, we maintain a strict final sale policy.

All Sales Final

  • No returns or refunds are accepted on any orders. Once an order is placed, it cannot be canceled, modified, or exchanged.

  • This policy helps us maintain the integrity and exclusivity of our limited production pieces.

Damaged or Defective Items

  • If an item arrives damaged during transit, you must contact us within 7 days of delivery at highendstudios368@gmail.com, including clear photos of the product and packaging.

  • Our team will review your case, and if approved, we will offer a replacement or store credit at our discretion.

Chargebacks & Fraudulent Claims

  • HIGH-END does not tolerate false chargebacks or fraudulent claims.

  • Any such attempts may result in being permanently banned from future purchases and may be pursued legally.

Pre-Orders

  • Pre-order sales are also final. Once the pre-order window closes, production begins, and orders cannot be canceled or refunded.

  • Please allow 15–24 days after the pre-order window closes for your pre-order to be processed and shipped.

Contact Us

For questions regarding this policy, please contact:
📧 highendstudios368@gmail.com